Introduction: The Star Nutraceuticals Inc. and Memory Plus™ team takes a very serious approach to ensure best advertising practices when promoting our products. Our goal is to have customers who are fully aware of our conditions upon making their purchase, and are happy to enter into such an agreement being fully aware of all cancellation options as well as the details of the agreement should they choose to continue using our product.
All terms and conditions are fully disclosed several times throughout the site, and user testing is conducted on a regular basis to confirm that such areas of the site are clearly noticed and recognized. Billing details of the offer have also been included directly beside the payment area, and disclose fully all terms and conditions in relation to immediate and future fees as well as negative option billing. These details are presented in a clear and conspicuous manner, with regular font sizing as well as clearly legible font colours and backgrounds.
In addition, our team uses three different measures to test and verify that our terms and conditions are presented in a manner that is clear and conspicuous to the customer. One of these three measures are the ClickTaleTM heat maps.
It is important to note, that most advertising is affiliate-driven, therefore we do not maintain our own advertising campaigns and cannot monitor such campaigns on a regular basis. However, if you see any affiliate promoting our offer in any non-complying fashion, or if any affiliate is making any misrepresentations about our product, please inform us immediately and, upon confirmation, strict actions will be taken to permanently remove such an affiliate from our program.
ClickTaleTM Heat Maps: Heat maps track visitors to our website and record how long visitors spend on each area of the page. This data is then translated into varying levels of colour to illustrate the relative amount of time spent at each particular section.
Affiliate Policy: Star Nutraceuticals Inc. & Memory Plus™ have an absolutely ZERO tolerance policy in regards to affiliates using misrepresentations to promote our offer, or breaking any other FTC law. Any person or organization, internal or external to Star Nutraceuticals Inc. and Memory Plus™, who chooses to break FTC advertising policies in order to promote our offer in any way will be dealt with through the strictest of ways to eliminate such actions as well as prevent the possibility of their recurrence in the future. All affiliates promoting our product must first agree to our affiliate policy which strictly prohibits from breaking any FTC policy. If you ever see any violations of this policy by any such affiliates please contact abuse@starnutraceuticals.com
Limited Quantity Claims: Limited quantity claims presented on our sites are based on several factors, all of which contribute to their truthfulness. Primarily, the volume at which our products are sold is very rapid due to the markets within which we operate; often forcing us to put shipments on hold or even stop them altogether as we are unable to keep up with demand. The second aspect which affects our supply is the fact that product is often purchased in small quantities when entering new potential markets, and if not much success is gained in such markets the product ceases production and becomes unavailable for purchase by new customers. Similarly, this scenario can be observed in digital products, where such products often become unavailable for purchase by new customers due to decreasing demand in that particular market.
"As Seen On" Claims: Although our product has not been specifically endorsed by any mentioned network, the "As Seen On" claims brought forth by Memory Plus™ indicate that our product has been advertised on, and therefore "seen", on these sites or networks.
Electronic Funds Transfer Policy: Star Nutraceuticals Inc. & Memory Plus™ accepts only Visa and MasterCard credit cards as means of payment for our products and services, as clearly stated above our payment entry area: “Please note, we only accept credit cards.” The use of debit cards is strictly prohibited.
Cancellation Policy: In order to serve our customers best, we want the processes of cancelling memberships as easy as possible for anyone who would like to opt out. That’s why we not only have 24/7 live chat on all of our sites, but we also provide our customer service toll-free number on the confirmation email that customers receive after signing up, on all Contact Us pages and also in all billing descriptors that will appear on customer’s statements.
We continually monitor our phone lines to ensure that queue times rarely go above 60 seconds, and although we’re not perfect, our statistics indicate that less than 5% of calls have a queue time of 3 minutes or more.
An extensive quality-control team of 25+ people has been implemented to ensure that our customer service agents are adhering to our strict quality guidelines.
We also routinely review customer feedback to see if there is anything we are missing which results in a lapse of service quality.
SPAM Policy: Star Nutraceuticals Inc. & Memory Plus™ have an absolutely ZERO tolerance policy in regards to SPAM. Any person or organization, internal or external to Star Nutraceuticals Inc. & Memory Plus™, who chooses to use SPAM to promote our offer in any way, will be dealt with through the strictest of ways to eliminate such actions as well as prevent the possibility of their recurrence in the future. All affiliates promoting our product must first agree to our affiliate policy which strictly prohibits from breaking the CAN-SPAM Act of 2003. If you ever see any violations of this policy by any such affiliates please contact abuse@starnutraceuticals.com
Continuity Policy: We believe that continued value being delivered to our customers each month is essential to their success. Each customer who signs up and enrolled in our continuity plan receives a shipment of our product or a bi-weekly newsletter full of good relevant content that they can utilize to further their success, depending which program it is. Also, we are improving and optimizing our member's section on a routine basis to ensure that each time they log in, there's more value to be had. After a customer cancels their subscription, their unique log-in is de-activated and they no longer receive any further shipments, access to our evolving member's section or receive our bi-weekly newsletters. We want our serious customers who continue to strive to succeed be the only ones able to access our premium shipments or content on an ongoing basis.
Our “No Magic Pill” Policy: Star Nutraceuticals Inc. & Memory Plus™ know that many marketers promote their product as something that you can take without brain exercise or activity and still increase your memory. This sound like a great offer, however it’s not going to happen. That’s why, right after a customer purchases our product, on the Thank-You page we get them started immediately with good brain fitness advice to do while they are waiting for their Memory Plus™ to arrive in the mail.
Attorney General and B.B.B Complaint Handling: All complaints brought forward by the Attorney General of the Better Business Bureau (”B.B.B.”) are dealt with promptly and with the highest level of priority. All such cases are never left unresolved.
Recommendation Handling: Proper advertising practice is at the top of our priority list, and we are therefore open to further improving our practices as reasonably requested by any one. All recommendations are taken very seriously, and are promptly reviewed by our advertising and legal department.
If you have any questions, comments, suggestions, and/or any other issues regarding our advertising practices we urge you to forward them to abuse@starnutraceuticals.com for an immediate review.
Order Confirmation Calls: We call all of our customers within an hour after they place their trial order. We do this as part of our fraud prevention efforts in order to ensure that none of the orders placed on our site are fraudulent in nature. This call helps customers understand who they ordered from and helps them understand what they will receive. They are provided information about how our trial offer works, so that they understand both their rights and obligations. We believe that his helps to create a good relationship between our company and our legitimate customers. During the call we also explain to our customers how they can cancel their trial offer in the unlikely event that they are not satisfied with our product.
Proactive Customer Support: Our goal is to ensure that all of our customers are satisfied with our products. Although our contact information is available easily on our websites, we don't simply wait for people to come to us if they have a problem. Instead, we perform routine web searches to see if anyone has posted any complaints related to our products, and take action to review, respond and resolve the issue as quickly as possible. Then we analyze our internal policies to look for ways to prevent similar problems in the future. We believe this helps us live up to the highest standards of customer care and responsibility.
Please note that customer service e-mails sent to abuse@starnutraceuticals.com will not be responded to. For all customer service inquiries please contact 1-877-MEMORY-0 or 1-877-636-6790
"My daughter has been bothering me to see my doctor about my forgetfulness. I thought it might be the worst, but I was reassured that I did not have Alzheimer's. My doctor recommended that I try a nutritional supplement so I did some research and found Memory Plus.
I have only been taking Memory Plus for 5 weeks now, but already I have a clarity and mental sharpness that I haven't felt for 20 years. Thank you Memory Plus."
*These statements have not been evaluated by the Food and Drug Administration. This product is
not intended to diagnose, treat, cure, or prevent any disease.
